Last Updated: September 2026
Thank you for choosing FG Solutions. This Refund and Return Policy explains the conditions under which returns, refunds, and replacements may be requested.
Return Eligibility
We accept returns of eligible, unopened items within 30 days of delivery.
To qualify for a return, the item must be:
Unopened, unused, and in its original condition
In its original packaging
Returned with any included accessories, materials, or documentation
Accompanied by proof of purchase or the original order number
Items that have been opened, used, altered, damaged after delivery, or removed from their original packaging may not qualify for a return.
Requesting a Return
Before sending an item back, please contact our support team at contact@fg-solutionsportal.com to request return instructions.
Please include:
Your name
Order number
Item or items you wish to return
Reason for the return
Photographs or other supporting information, when applicable
Returns sent without contacting us first may experience delays or may not be accepted.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within seven days of delivery.
Include your order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and any visible damage when applicable.
Once the issue has been reviewed, we may provide an appropriate resolution, such as a replacement, refund, or other available remedy.
Packages Lost in Transit
If your tracking information has not updated for an extended period or your package has not arrived within a reasonable time after its estimated delivery date, please contact us.
We may need to open an investigation with the applicable shipping carrier before issuing a replacement or refund. A shipment marked as delivered by the carrier may require additional review.
FG Solutions is not responsible for packages lost or misdelivered because an incorrect or incomplete shipping address was provided during checkout.
Return Shipping
Customers are generally responsible for return shipping costs for standard returns.
If a return is required because an item arrived damaged or incorrect due to an error by FG Solutions, we will provide instructions regarding the return and any applicable shipping arrangements.
Original shipping charges are nonrefundable unless otherwise required by law or the return results from an error by FG Solutions.
We recommend using a trackable shipping method for eligible returns. FG Solutions is not responsible for return packages lost or damaged while being shipped back to us.
Refunds
After an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
If only part of an order is returned, the refund will apply only to the eligible returned item or items.
Exchanges and Replacements
Approved replacements are subject to product availability. If a replacement is unavailable, we may issue a refund or offer another appropriate resolution.
Please do not return damaged or incorrect items unless our support team instructs you to do so.
Nonreturnable Items
The following items are not eligible for return unless they arrived damaged, incorrect, or are otherwise required to be accepted under applicable law:
Opened or used items
Items returned more than 30 days after delivery
Items without their original packaging
Items damaged through improper handling after delivery
Gift cards or promotional items
Items identified as final sale at the time of purchase
Order Cancellations
Orders may begin processing shortly after they are submitted. If you need to request a cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled after processing or fulfillment has begun.
Contact Us
To request a return or ask a question about a refund, replacement, or order issue, please contact:
FG Solutions
Email: contact@fg-solutionsportal.com
Changes to This Policy
We may revise this Refund and Return Policy periodically to reflect changes to our business practices, services, or applicable requirements.
Any revised policy will be posted on this page with an updated “Last Updated” date.